Coming very soon

ctHelixCAD™ — built for the people on the console all day.

Production-grade Computer-Aided Dispatch for full-time agencies and 24/7 operations centers. A keyboard-driven console with a fully customizable command line, structured call intake, live unit status, and a single record that flows straight into records and mobile.

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Designed for

24/7 operations

Municipal, county, campus, and institutional dispatch centers that need real CAD — not a glorified spreadsheet.

Customizable command line — your codes, your shortcuts
Live unit status board
Structured call intake & priorities
Capability-based unit recommendations
Clean handoff to records & mobile

One record

Dispatch → Records → Mobile

Encrypted at rest

Built-in data protection

Auditable

Full event history for every call

No lock-in

Your data, portable

What ctHelixCAD does

The console you actually want to use for 12 hours.

Most CAD software was designed in a different decade — by people who never had to work a console. ctHelixCAD starts from the dispatcher's seat.

Command-line driven — your agency's way

Veteran dispatchers don't reach for a mouse — they type. ctHelixCAD ships with a full command-line interface, and every command is configurable. Map the codes and shortcuts your agency already uses; nobody has to learn a new vocabulary.

Live unit board

See every unit's status and current assignment at a glance. Status changes ripple instantly across all positions.

Structured call intake

Guided intake captures the right details for each call type — not a free-text field that loses information.

Smart unit recommendations

The system suggests the right units based on availability, capability, and call type. Dispatchers stay in control; the software does the math.

Priority queue

Pending calls sorted by priority, with visible aging so nothing falls off the radar during a busy shift.

Multi-position aware

Designed for centers where multiple dispatchers share a single operational picture — changes are visible to everyone instantly.

Handoff to records

When the call closes, the incident is already half-written. No double entry into the records system.

Built for keyboard speed

A customizable command line — your codes, your shortcuts.

Veteran dispatchers don't reach for a mouse — they type. ctHelixCAD ships with a full command-line console where every action is one short, deliberate command away.

And the command set is yours. Map the codes and shortcuts your agency already uses, so dispatchers carry over their muscle memory instead of learning a new vocabulary. The software adapts to your operation, not the other way around.

ctHelixCAD command-line prompt showing a NEW command being typed with inline help text — 'NEW <CFS> <location...> — Create incident in current event' and example codes ASSIST, DIST, FIGHT, THEFT, LOSTCHILD, SUSP — **Live command-line help.** Type the command name and the console shows its signature and your agency's allowed codes — no menu hunting, no cheat sheets.

Configurable command set — map every command name and code to match your agency's existing vocabulary.
Inline help — the prompt shows the command signature and valid codes as you type.
Hands stay on the keyboard — intake, assignment, status changes, queries — all reachable without a mouse.
Import your existing commands — we help you bring over your current command set during onboarding.

Inside the console

What ctHelixCAD looks like from the dispatcher's seat.

Real screens from the product.

ctHelixCAD console showing call queue on the left, active incident detail with assigned resources in the center, live unit status board on the right, and a regional map with incident pins — **The full operational picture.** Call queue, active incident detail, the live unit board, and a regional map of incidents — one screen, the way dispatchers actually work.

New Incident dialog in ctHelixCAD with fields for call type, priority, call source, location, common place, reporting party name, callback, address, and narrative — **Structured call intake.** Capture call type, priority, location, reporting party, and narrative — nothing gets lost in a free-text field.

ctHelixCAD resources panel with units grouped by command post, EMS, and parking lot zones, and a contextual right-click menu showing open details, advance status, revert last status, and assign-to-incident actions — **Unit operations.** Right-click any unit to open details, change status, or assign to a pending incident. The green “AVL” badge is the dispatch status code for *Available*.

ctHelixCAD map view with toggleable overlay layers for incidents, closed calls, posts, destinations, treatment areas, alerts, and weather radar — **Operational map layers.** Toggle incidents, posts, destinations, treatment areas, alerts, and weather radar — context the dispatcher actually uses.

What it looks like in practice

What a typical shift looks like.

8:14 AM — multi-unit dispatch

A call comes in. The intake screen captures location, type, and priority in a structured form. ctHelixCAD suggests three available units with the right capability. The dispatcher's hands never leave the keyboard — a short, agency-specific command assigns all three units, status flips on the board, and the response timer starts.

10:42 AM — busy queue

Six calls pending, two of them priority. The queue is sorted automatically, with aging visible on every card. Nothing gets buried, and the dispatcher can see which calls are within service-level thresholds at a glance.

3:21 PM — shift change

Outgoing and incoming dispatchers work the same operational picture. There's no 'briefing document' to write — the live state of every unit, call, and assignment is right there.

Frequently asked

Questions buyers ask before signing on.

When will ctHelixCAD be available?

ctHelixCAD is coming very soon. We're working with a small group of launch partners to shape the rollout. Contact us to join the early-access list.

How is it different from legacy CAD systems?

Most CAD systems are decades old and built around the assumption that dispatch, records, and mobile are separate products. ctHelixCAD is one connected system — the call you dispatch becomes the record the officer writes.

Can we use our agency's existing command codes and keyboard shortcuts?

Yes. ctHelixCAD is command-line driven, and the command set is fully configurable. Your agency defines which short codes map to which actions, so dispatchers keep the muscle memory they already have. We help you map your existing command vocabulary during onboarding — no one has to relearn a new system.

Can we deploy it in our own environment?

Yes. ctHelixCAD is designed with deployment flexibility in mind. Talk to us about what your jurisdiction requires.

What about smaller operations?

ctHelixCAD Portable is the same product, sized for smaller agencies, security firms, and event-based deployments.

Ready to see it in action?

Book a 30-minute walkthrough and we'll tailor it to how your team works.

Request early access